To make sure that you are not disconnected, we recommend trying these best practices.
- Make sure that you are playing under a stable and reliable connectivity environment (such as WiFi).
- Environments that are constantly moving, such as in a car, could lead to sudden disconnects.
- The game cannot be paused during dungeon play, and closing the app will disconnect your session.
If disconnections are caused by server issues, the operators will make an official announcement and take in to consideration of compensation for all users.